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Obamacare: How to remove your account on

If you experience consistent error messages on, it's time to start over

Just think: after you sign up for health insurance, this will all be over. At least until next year. #MerryChristmas 

Many clients have stepped through the doors of our healthcare retail stores hoping for answers for a troubled website. has seen major improvements, but many are still having trouble. 

 If you encounter error messages or get stuck, try the following first: 

  1. Make sure you are using a computer, not a smartphone.
  2. Close and restart your browser
  3. Make sure your browser is set up to accept cookies. 
  4. Clear your cookies and cache
  5. Log off and try again in 30 minutes

If you still can't login or are still having trouble or want to enter different information, it's time to remove your application and start over. 

Here's how to remove your marketplace application once you have selected a plan: 


2. Click "My Applications and Coverage" in the left corner. This screen will come up. 

remove account

3. Select your current application (See blue: 2014 Tennessee application for Individual & Family Coverage). 

4. Click "My plans & programs".

5. Select your current application. Select "END (TERMINATE) ALL COVERAGE"

7. This screen should pop up. Check the box and click "Terminate all coverage". 

Screen Shot 2013 12 16 at 1.40.54 PM

8. If the "Terminate Coverage" button leads you to this screen, then follow the instructions and call 

Screen Shot 2013 12 16 at 1.38.29 PM resized 600

Have you had trouble on Let us know if we can help! Our experts are standing by and would love to help you navigate this process. 

Make me an appointment

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